WE PROMISE TO:

✓ welcome you in a pleasant and comfortable professional environment
✓ provide our patients with the high standard of dental care we would expect to receive ourselves
✓ guarantee our dental work for a minimum of twelve months unless discussed otherwise
✓ ensure that our team keeps up to date with current skills and knowledge through investment in continual training and personal development.
✓ treat everyone with respect, listen to any concerns and communicate with patients in a courteous, friendly and professional manner.
✓ try our very best to keep on time
✓ clearly describe and explain the nature of your treatment and provide written confirmation of costs
✓ comply with current guidelines for standards of cleanliness and the British Dental Association's guidelines on infection control
✓ look after your general health and safety while you are receiving dental care
✓ maintain complete confidentiality at all times
✓ welcome feedback and deal promptly with any complaints

WE ASK YOU TO:

✓ arrive in time for your appointments
✓ look after the dental work we provide, following instructions given.
✓ talk to us, let us know what you think of what we do; right and wrong
✓ attend all appointments as requested or alternatively provide a minimum of 24 hours notice if appointments need to be cancelled.
✓ pay for treatment as requested
✓ kindly recommend us to your family and friends if you are happy with the service and treatment we provide you.